What type of work can you do or specialize in?

• TRS core work is done in gauge one (both narrow gauge and standard gauge) commonly known as “G” gauge or by scale (1:32, 1:24, 1:20, etc). TRS can replace or upgrade parts, improve performance of, and make your model railroad equipment look realistic.

What references and/or referrals can you provide me?

• We would be glad for forward to an interested customer any contact that might be relevant to the potential job request.

What will it cost to work on my engine?

• That depends on the extent of the work and the complexity of the engine. An Accucraft Cab Forward takes about 100 hours to completely upgrade. A heater valve installation to the tender is very quick. Common request such as weathering an engine average $150 and lights $250. We do have set prices for specific jobs and others are by hourly rate.

What experience does TRS have with steam engines and model railroad equipment?

• The TRS staff have been involved with modifying, repairing, upgrading equipment for over 20 years. The operational knowledge of the staff ranges from HO (Hornby) to operating 1:1 live steam. We have dealt with every major manufacturer as well as some custom made pieces. Work ranges from retrofit of electric to a real steam locomotive to a re-design (AC-12 to AC-9).

Do you require a deposit with an order?

• That depends on how unique the order is. For normal orders, as long as you are serious about the order, then we require no payment until your model railroad equipment is ready for shipment (serious means a commitment to the agreed price once we start work on your order) . If it is a custom job then 50% deposit is required (custom means that TRS creates new parts other than what is available from manufacturer.

How long does the work take to complete?

• • That depends on how unique the order is and the current shop schedule. Your job request will be put on the schedule once we receive either a deposit or the piece that is to be worked on. For normal jobs, an estimated completion date will be indicated once we receive the part or unit. Throughout the process we will communicate and document the work. Please keep in mind that the estimated completion date can be affected by many things outside our control (health, suppliers, business engagements, unforeseen machinery breakdowns, jobs complexities or unpredictable problems, etc) 

Do you guarantee the work done?

• Yes, TRS stands behind its work. If there is any need to revisit the work done TRS will do it free of charge (including shipping). Please contact TRS to discuss the issue at hand so that we might be able to resolve the problem prior to shipping. The guarantee of our work is void upon owner or third party “tinkering”, normal wear and tear, or improper operational procedures (e.g lack of water or oil).

Does TRS,LLC carry insurance in case of damage to a client’s locomotive?

• Yes, Triple R Servcies, LLC is fully insured for business purposes.  Along with the business insurance we fully insure for replacement value during shipping process.  Our customers can be assured that their property is covered both via insurance and alarm systems.

How do I place an order?

• Just contact TRS via e-mail, regular mail, or the phone, and let us know what you need. We can then discuss the details with you, and confirm the price and a completion date. You can make payment via personal check, or paypal (3% fee).

Is shipping included?

• No, shipping is not included in the price. All items shipped require insurance and confirmation. Please remember that TRS do its best in packaging your valuable(s) but we cannot be held responsible for shipping damage due to mishandling or lost items.

How do you normally ship?

• TRS uses UPS and USPS. At your request other arrangements can be made..